Customer Support
At Ortel Mobile you can recharge your balance on the Ortel Mobile website.
 
How to recharge your balance:
- Enter the mobile number to be recharged.
- Select the preferred top up amount.
- Select the preferred payment method and fill in payment details.
- Complete the payment process.
- A confirmation will be shown when the top up is completed.
- You will receive a confirmation SMS / email.

You can choose from a variety of amounts. The minimum amount is € 15,- and the maximum amount is € 50,-.

Bei sofortiger, einmaliger Aufladung können Sie aus folgenden Zahlungsmethoden wählen:
  • Paypal
  • Sofort Überweisung (iDeal/Klarna/Sofort)
  • Kreditkarte (MasterCard, Visa oder American Express)
With a one-time top-up, you will be asked to enter the required data in several steps.
You can always go "Back" to make corrections. After entering, you can start the top-up.
Upon payment, the required information is immediately checked online and you can use the balance immediately.

We can only change the phone number if the order has not been successfully placed. If the number you entered happened to be another valid phone number, we can unfortunately no longer undo the top-up.

An error message can have various causes (e.g. exceeding the maximum credit, incorrect information or maintenance work on the systems of your credit card company). Each error message must be clarified individually. Alternatively, you can pay with a different payment method.

With a registered account you benefit from a simplified ordering process. You can also save your data, view previous top-ups and manage your payment methods

As a registered customer, you have the option of viewing your order history on your account page.

On you account page you will find the “Change password” button.

In your account you can manage payment method under “Payment settings”.

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